15th August 2024
At mokakart.com, we understand that sometimes things might not go as planned, and we want to assure you that we’ve got your back. Our aim is to make your shopping experience seamless, so here’s our approach to returns and refunds:
Return Process for Damaged or Incorrect Products:
- Eligibility: Your satisfaction is our priority. If you receive a damaged product or, heaven forbid, the wrong one, we’ve got you covered.
- Share Your Story: We believe every product has a story, and so does its journey to you. To help us better understand and improve, we kindly ask for clear photos and a video of the damaged product, along with the unboxing process.
- Family First: Your concerns are ours too. Each return is a unique story, and we promise to review it with the care and attention it deserves.
Initiating a Return:
- Timeframe: Life is busy, and we respect your time. If you need to return a product, head to our Contact Page within 24 hours of receiving it.
- Stay Connected: Expect an email from us confirming your return request and guiding you on the next steps. We’re here for you!
Return Conditions:
- Product Love: Please return the product in its original, unused condition.
- Packaging Memories: Keep the memories intact by returning the item with its original packaging, tags, and labels.
Refund Journey:
We know waiting isn’t fun. Your refund will embark on its journey back to you within 7 business days after we receive the returned product.
Remember, you’re not just a customer; you’re part of the mokakart.com family. If you have any questions or just want to share your story, reach out to us at wecare@mokakart.com. Together, let’s make every shopping experience with us a memorable one!
Happy Shopping!
